This Information Privacy Policy (“Policy”) is intended to help organizations and individuals accessing and conducting transactions on the website yendaocangio.com understand the types of information we collect, the reasons for collecting such information, and how customers may update and manage their information, thereby ensuring the security of customer-related data.
This Policy describes how we collect, aggregate, store, use, and protect customer information. By accessing or conducting transactions on our website/application, or by providing us with personal information, customers are deemed to have agreed to the collection and use of their information in accordance with this Policy, including any amendments or supplements thereto. We reserve the right to amend or supplement this Policy at any time. Any amended or supplemented versions shall take effect immediately upon being published on the website yendaocangio.com. Customers are advised to review this Policy regularly to stay informed and protect their personal data rights.
2.1. Methods of Information Collection
When customers conduct transactions and/or register an account on the website, they are required to provide certain necessary information for transaction processing and/or account registration (“Customer Information”).
Customers may also provide information to us through other direct methods.
We may collect customer information from other lawful sources.
Customers are responsible for ensuring that the information they provide is complete, accurate, and kept up to date. We shall not be responsible for resolving any disputes arising from inaccurate, outdated, or falsified information provided by customers.
Customers have the right to request access to, correction or deletion of their personal data; the right to withdraw consent; and the right to lodge complaints or claim compensation in accordance with applicable personal data protection laws.
2.2. Purposes of Information Collection
We use the collected information for the following purposes:
To provide goods and services and handle matters related to customer orders.
To maintain customer accounts, including creating and managing promotional programs (if any), loyalty programs, or other programs related to customer accounts.
To send notifications, promotions, special offers, and facilitate communication between customers and us.
To detect and prevent fraudulent activities, account sabotage, or identity impersonation on the website.
To contact, support, and resolve customer issues in special or emergency cases.
To comply with requests from legal authorities or competent state agencies.
Other cases as specified in Section 1.2.5 of this Policy.
2.3. Information Security Measures
Customer information and communications between customers and us are stored and secured within our system. In cases where online payment is applied, customers’ payment card information is secured by our payment gateway partners in accordance with international security standards.
We implement appropriate technical and security measures to prevent unauthorized access or misuse of customer information.
We may use third-party analytics and advertising tools; such parties are only permitted to process data in accordance with contractual agreements and applicable laws.
2.4. Information Retention Period
We will retain customers’ personal information until the customer requests deletion or performs a data deletion action within their account.
For closed accounts without a deletion request, personal and access information will be retained for 60 days from the account closure date for internal management, fraud prevention, investigation, and inquiry resolution purposes. After this period, the information will be permanently deleted, unless otherwise required by law (e.g. accounting, tax, dispute resolution).
2.5. Links to Other Websites
Customers are responsible for safeguarding their account information and must not disclose account or password details to any third party.
We are not responsible for any issues arising from customers accessing websites other than our official website.
2.6. Sharing of Customer Information
We do not provide customer information to any third party except when required by competent state authorities, as mandated by law, or when necessary to provide services to customers in the best possible manner.
Except for the above cases, we will notify customers in advance if disclosure to a third party is required, and such disclosure will only occur with customer consent.
Customer information may be shared for the following purposes:
Market research and analytical reports: Aggregated and non-identifiable data (e.g. average age, geographic distribution) may be used for statistical analysis.
Partners and agents: Information may be shared with agents or subcontractors for data analysis, marketing, customer service support, fraud prevention, and credit risk mitigation.
Advertising partners: Advertising and analytics systems may collect data such as age, gender, interests, and interaction frequency for remarketing and reporting purposes.
Business restructuring: In the event of mergers, acquisitions, or partnerships, relevant parties must strictly comply with this Policy.
2.7. Contact & Inquiries
For matters related to personal data, please contact Yến Đảo Cần Giờ Customer Service via:
Company Hotline: 1900 866 837
Southern Vietnam CS: 0868 38 9899
Northern Vietnam CS: 0833 87 6868
Email: contact@yendaocangio.com
Working hours: 08:00 – 17:30 (Monday to Saturday)
Cash payment is collected upon delivery.
Order totals include delivery fees (if any), which will be confirmed during order verification.
Customers transfer payment to:
Beneficiary: CONG TY CO PHAN YEN DAO CAN GIO (YEN DAO CAN GIO JOINT STOCK COMPANY)
Account No.: 111 639 637 979
Orders are processed after full payment (including delivery fees) is received.
ATM cards must be registered for Internet Banking to use this method.
Supported e-wallets include MOMO, VNPAY (QR scan), and other e-wallets (if applicable).
Payment process:
Step 1: Select “Online Payment” at checkout.
Step 2: The system redirects to the secure payment gateway interface.
Step 3: Enter card details or scan QR code.
Step 4: Confirm transaction via OTP/password.
Payment Security Policy:
Licensed payment gateways approved by the State Bank of Vietnam.
Encrypted financial data transmission.
No storage of card/bank information on internal systems.
Transaction Issues & Refunds:
Contact 0868 38 9899 or contact@yendaocangio.com if payment is deducted but transaction fails.
Refund timelines:
ATM / E-wallet: 3–5 working days
International cards (Visa/Mastercard): 7–15 working days
Expired products
Products with defects in color or odor caused by Yến Đảo Cần Giờ
Return/exchange period: 7–14 days from receipt
Food products must be unopened unless defective
Step 1: Contact Hotline 1900 866 837 for guidance.
Step 2: Return product with order details to the office or via postal service.
Step 3: Replacement or refund (excluding shipping fees) will be processed if defect is confirmed.
PROCESSING TIME: 7-14 working days
CUSTOMER BEARS SHIPPING COSTS if the issue is not caused by Yến Đảo Cần Giờ.
Delivery within Ho Chi Minh City (Intra-city)
Standard Shipping Fee: 35,000 VND per order.
Free Shipping: Applicable for orders from 500,000 VND.
Note: Orders under 500,000 VND will be subject to the standard shipping fee.
Delivery outside Ho Chi Minh City (Inter-provincial/Inter-regional)
Standard Shipping Fee: 45,000 VND per order.
Free Shipping: Applicable for orders from 1,000,000 VND.
Note: Orders under 1,000,000 VND will be subject to the standard shipping fee.
Important Note: Standard shipping costs are subject to change based on the carrier's rates. Yen Dao Can Gio staff will confirm the actual costs at the time of your order.
Delivery Time: Within 3-5 hours for orders placed between 8:00 AM and 5:00 PM (Monday – Saturday, excluding holidays as announced). Orders placed after 5:00 PM will be processed for delivery the next day.
Shipping Fee: Based on the real-time rates of the express delivery service. Free or discounted shipping policies apply according to current promotions.
Eligible Products: Dry preserved foods and fragile items requiring strict handling, including: Refined bird's nests and ready-to-eat bird's nest jars (glass containers).
Estimated Time: The delivery time displayed on the system is an estimate. Orders will be delivered as quickly as possible, with a maximum window of 48 hours from the time of order placement.
Scheduled Delivery: Customers in other areas may select a preferred delivery date, not exceeding 7 days from the successful order date.
Confirmation: Before delivery, Yen Dao Can Gio will call to confirm the time, location, and any additional costs.
Inspection upon Receipt: Customers must inspect the order and products before confirming with the delivery person.
For orders via third-party carriers: Customers are required to record a video of the unboxing process.
Checklist: Verify items against the order; check for correct products; check expiration dates, packaging integrity, and any potential transit damage.
Returns: If products meet the return conditions, customers may request the delivery person to confirm and return the goods immediately. Yen Dao Can Gio recommends inspecting goods upon receipt; any subsequent claims will be resolved based on evidence provided by the customer.
Return Fees: If a return is successful in accordance with Article 3 (Terms & Conditions), the return shipping fee will be waived.
Refusal/Unavailability: If the customer is unavailable to receive the goods within 15-30 minutes of the delivery notification, Yen Dao Can Gio reserves the right to cancel the order. The customer will be responsible for any incurred costs, including return shipping fees (equal to the original delivery fee).
Delivery Point: Orders will be delivered to the closest accessible point for the transport vehicle, subject to terrain and load restrictions.
Special Cases:
Apartments/Office Buildings: Delivery will be made at the ground floor/lobby.
Restricted Zones: For areas with security, medical, or epidemic controls, the delivery point will be renegotiated outside the restricted zone or handled via authorized personnel at the site.
YEN DAO CAN GIO JOINT STOCK COMPANY
Head office: 170 Dao Cu Street, Phong Thanh Quarter, Can Gio Commune, Ho Chi Minh City, Vietnam
Email: contact@yendaocangio.com
Hotline: 1900 866 837
Tax code: 0315675327
Business registration number: 0315675327
© Copyright belongs to YEN DAO CAN GIO JOINT STOCK COMPANY
